Before you
hand it over.
Here are the things people understandably want to know first.
See all FAQs ↗How long does a phone repair take?
Repair times depend on the device, the fault and parts availability. Contact our team with your phone model and we'll help explain the likely timeframe before you decide.
Can you help with my phone model?
Tell us your phone's make and model along with the problem you're experiencing. We'll help you understand the available options and confirm whether we can assist.
Should I back up my phone before a repair?
Yes, backing up your important photos, contacts and files beforehand is a sensible precaution. Keep your passwords private and ask the repair team if any additional preparation is needed.
Do I need an appointment?
Contact us before visiting to discuss your device and check the best way to arrange your repair. This also gives us an opportunity to discuss parts availability and next steps.
What if I don't know what's wrong with my device?
No technical knowledge is needed. Describe what happens when you use your device, any warning messages you see, and when the issue started. We'll help you understand the next steps.