1. Returns

Customers may be able to return eligible products in accordance with applicable consumer rights and the specific terms of their purchase.

Before returning an item, please contact KwikFixPhoneBury so that we can provide the appropriate return instructions.

Items Must Be Returned In Appropriate Condition

Where a return is permitted, products should be returned with reasonable care and, where applicable, with their original accessories and packaging.

2. Change of Mind Returns

Depending on how and where you purchased the product, you may have cancellation or change-of-mind rights under UK consumer legislation.

Certain products or circumstances may be subject to specific legal exceptions or restrictions.

Please contact us before returning an item so we can confirm the applicable process for your purchase.

3. Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty or materially different from its description, please contact us as soon as reasonably possible.

We May Request

• Your order or transaction details.
• Details of the issue.
• Photographs or videos where appropriate.
• Information needed to identify the product.

We will assess the issue and determine the appropriate remedy in accordance with applicable consumer law and the circumstances of the transaction.

4. Used & Refurbished Devices

Used and refurbished phones may show reasonable signs of previous use. Product descriptions should be reviewed carefully before purchase.

Cosmetic marks or other characteristics that were clearly disclosed in the product description may not constitute a fault.

This does not affect your statutory rights where a product does not meet the requirements of applicable consumer law.

5. Repair Services

Repair services are different from product purchases. Once a repair has been carried out, cancellation and refund rights may depend on the stage of the service, the work completed and applicable law.

Before Repair

If you wish to cancel a repair before work begins, please contact us as soon as possible.

After Repair

If you experience a problem with a repair, please contact us so that we can inspect the device and determine whether the issue is related to the repair.

Pre-existing Damage

Devices with existing damage, liquid damage, internal faults or previous repair attempts may have additional risks. We will communicate relevant issues where they are identified.

6. Refunds

Where a refund is approved, it will normally be processed using the original payment method where practical and permitted.

The time taken for funds to appear in your account may depend on your payment provider or bank.

7. How to Request a Return or Refund

8. Items That May Not Qualify for Return

Depending on the circumstances and applicable law, certain items or situations may have restrictions.

• Products damaged through misuse or accidental damage after delivery.
• Products modified or repaired by an unauthorised third party.
• Items with missing components or accessories where these are required for return.
• Damage caused by liquid exposure where not covered by the applicable warranty or consumer rights.
• Products returned outside any applicable legal or agreed return period.

These examples do not limit any statutory rights that may apply to you.

9. Exchanges

Where appropriate and subject to availability, we may offer an exchange instead of a refund.

Any exchange will be handled in accordance with applicable consumer rights and the circumstances of the purchase.

10. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

Where an item is returned because it is faulty, incorrect or otherwise covered by applicable consumer rights, we will handle return costs in accordance with the applicable legal requirements and circumstances.

Please contact us before sending a product back so that we can confirm the correct return method.

11. Personal Data & Returned Devices

Before returning a phone or other device, customers should back up their data and remove personal accounts, passwords, SIM cards and other sensitive information where appropriate.

Customers are responsible for maintaining their own backup of personal data stored on a device.

12. Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to remove or reduce any rights you may have under UK consumer protection legislation.

Where applicable, your legal rights may include rights relating to goods being of satisfactory quality, fit for purpose and as described.