Returns & Refund Policy | KwikFixPhoneBury<\/title>\n\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n body {\n font-family: Arial, Helvetica, sans-serif;\n background: #f7fbff;\n color: #26384a;\n line-height: 1.7;\n }\n\n .return-page {\n width: 100%;\n overflow: hidden;\n }\n\n \/* HERO *\/\n\n .return-hero {\n background: linear-gradient(135deg, #0057b8, #0078d7);\n color: #fff;\n text-align: center;\n padding: 75px 20px;\n }\n\n .return-hero h1 {\n font-size: 48px;\n font-weight: 800;\n margin-bottom: 12px;\n }\n\n .return-hero p {\n max-width: 720px;\n margin: auto;\n font-size: 17px;\n opacity: 0.95;\n }\n\n \/* CONTAINER *\/\n\n .return-container {\n max-width: 1050px;\n margin: 55px auto;\n padding: 0 20px;\n }\n\n \/* INTRO *\/\n\n .return-intro {\n background: #fff;\n border: 1px solid #dceaf7;\n border-radius: 14px;\n padding: 32px;\n margin-bottom: 25px;\n box-shadow: 0 8px 25px rgba(0, 75, 140, 0.06);\n }\n\n .return-intro h2 {\n color: #0057b8;\n font-size: 28px;\n margin-bottom: 14px;\n }\n\n .return-intro p {\n color: #5b6d7e;\n margin-bottom: 10px;\n }\n\n \/* SECTIONS *\/\n\n .return-section {\n background: #fff;\n border: 1px solid #dceaf7;\n border-radius: 14px;\n padding: 35px;\n margin-bottom: 22px;\n box-shadow: 0 6px 20px rgba(0, 75, 140, 0.05);\n }\n\n .return-section h2 {\n color: #0057b8;\n font-size: 26px;\n margin-bottom: 18px;\n padding-bottom: 10px;\n border-bottom: 2px solid #e8f3fc;\n }\n\n .return-section h3 {\n color: #102a43;\n font-size: 19px;\n margin-top: 22px;\n margin-bottom: 8px;\n }\n\n .return-section p {\n color: #586b7c;\n margin-bottom: 12px;\n }\n\n .return-section ul,\n .return-section ol {\n padding-left: 25px;\n color: #586b7c;\n margin-bottom: 15px;\n }\n\n .return-section li {\n margin-bottom: 8px;\n }\n\n \/* HIGHLIGHT BOX *\/\n\n .highlight-box {\n background: #eef7ff;\n border-left: 5px solid #0078d7;\n padding: 22px;\n margin-top: 18px;\n border-radius: 8px;\n }\n\n .highlight-box strong {\n color: #0057b8;\n }\n\n \/* PROCESS *\/\n\n .process-grid {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 18px;\n margin-top: 20px;\n }\n\n .process-card {\n background: #f4f9fd;\n border: 1px solid #dceaf7;\n border-radius: 10px;\n padding: 22px;\n text-align: center;\n }\n\n .process-number {\n width: 45px;\n height: 45px;\n border-radius: 50%;\n background: #0078d7;\n color: #fff;\n display: flex;\n align-items: center;\n justify-content: center;\n margin: 0 auto 12px;\n font-weight: 800;\n font-size: 18px;\n }\n\n .process-card h3 {\n margin: 0 0 8px;\n color: #0057b8;\n font-size: 17px;\n }\n\n .process-card p {\n margin: 0;\n font-size: 14px;\n }\n\n \/* CONTACT *\/\n\n .contact-section {\n background: linear-gradient(135deg, #0057b8, #0078d7);\n color: #fff;\n text-align: center;\n border-radius: 16px;\n padding: 45px 25px;\n margin-top: 35px;\n }\n\n .contact-section h2 {\n font-size: 30px;\n margin-bottom: 12px;\n }\n\n .contact-section p {\n color: #fff;\n opacity: 0.95;\n margin-bottom: 20px;\n }\n\n .contact-details {\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n gap: 15px;\n }\n\n .contact-item {\n background: #fff;\n color: #0057b8;\n padding: 13px 20px;\n border-radius: 8px;\n font-weight: 700;\n }\n\n .contact-item a {\n color: #0057b8;\n text-decoration: none;\n }\n\n \/* LAST UPDATED *\/\n\n .last-updated {\n text-align: center;\n color: #788897;\n font-size: 14px;\n padding: 10px 20px 50px;\n }\n\n \/* MOBILE *\/\n\n @media (max-width: 700px) {\n\n .return-hero {\n padding: 55px 18px;\n }\n\n .return-hero h1 {\n font-size: 35px;\n }\n\n .return-hero p {\n font-size: 15px;\n }\n\n .return-container {\n margin: 35px auto;\n padding: 0 15px;\n }\n\n .return-section,\n .return-intro {\n padding: 25px 20px;\n }\n\n .return-section h2 {\n font-size: 22px;\n }\n\n .return-section h3 {\n font-size: 18px;\n }\n\n .process-grid {\n grid-template-columns: 1fr;\n }\n\n .contact-details {\n flex-direction: column;\n }\n\n .contact-item {\n width: 100%;\n }\n }\n <\/style>\n<\/head>\n\n<body>\n\n<div class=\"return-page\">\n\n \n\n <section class=\"return-hero\">\n\n <h1>Returns & Refund Policy<\/h1>\n\n <p>\n Our returns and refunds policy is designed to make the\n process simple, clear and fair for our customers.\n <\/p>\n\n <\/section>\n\n\n <main class=\"return-container\">\n\n \n\n <div class=\"return-intro\">\n\n <h2>Our Commitment to You<\/h2>\n\n <p>\n At <strong>KwikFixPhoneBury<\/strong>, we want every customer\n to be satisfied with their purchase and service.\n <\/p>\n\n <p>\n If you experience an issue with a product or service,\n please contact us so we can review the situation and\n help find an appropriate solution.\n <\/p>\n\n <div class=\"highlight-box\">\n\n <strong>Please Note:<\/strong>\n Your statutory rights under applicable UK consumer law\n are not affected by this policy.\n\n <\/div>\n\n <\/div>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>1. Returns<\/h2>\n\n <p>\n Customers may be able to return eligible products in\n accordance with applicable consumer rights and the\n specific terms of their purchase.\n <\/p>\n\n <p>\n Before returning an item, please contact KwikFixPhoneBury\n so that we can provide the appropriate return instructions.\n <\/p>\n\n <h3>Items Must Be Returned In Appropriate Condition<\/h3>\n\n <p>\n Where a return is permitted, products should be returned\n with reasonable care and, where applicable, with their\n original accessories and packaging.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>2. Change of Mind Returns<\/h2>\n\n <p>\n Depending on how and where you purchased the product,\n you may have cancellation or change-of-mind rights under\n UK consumer legislation.\n <\/p>\n\n <p>\n Certain products or circumstances may be subject to\n specific legal exceptions or restrictions.\n <\/p>\n\n <p>\n Please contact us before returning an item so we can\n confirm the applicable process for your purchase.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>3. Faulty, Damaged or Incorrect Items<\/h2>\n\n <p>\n If your product arrives damaged, faulty or materially\n different from its description, please contact us as\n soon as reasonably possible.\n <\/p>\n\n <h3>We May Request<\/h3>\n\n <ul>\n <li>Your order or transaction details.<\/li>\n <li>Details of the issue.<\/li>\n <li>Photographs or videos where appropriate.<\/li>\n <li>Information needed to identify the product.<\/li>\n <\/ul>\n\n <p>\n We will assess the issue and determine the appropriate\n remedy in accordance with applicable consumer law and\n the circumstances of the transaction.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>4. Used & Refurbished Devices<\/h2>\n\n <p>\n Used and refurbished phones may show reasonable signs of\n previous use. Product descriptions should be reviewed\n carefully before purchase.\n <\/p>\n\n <p>\n Cosmetic marks or other characteristics that were clearly\n disclosed in the product description may not constitute\n a fault.\n <\/p>\n\n <p>\n This does not affect your statutory rights where a product\n does not meet the requirements of applicable consumer law.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>5. Repair Services<\/h2>\n\n <p>\n Repair services are different from product purchases.\n Once a repair has been carried out, cancellation and\n refund rights may depend on the stage of the service,\n the work completed and applicable law.\n <\/p>\n\n <h3>Before Repair<\/h3>\n\n <p>\n If you wish to cancel a repair before work begins,\n please contact us as soon as possible.\n <\/p>\n\n <h3>After Repair<\/h3>\n\n <p>\n If you experience a problem with a repair, please contact\n us so that we can inspect the device and determine whether\n the issue is related to the repair.\n <\/p>\n\n <h3>Pre-existing Damage<\/h3>\n\n <p>\n Devices with existing damage, liquid damage, internal\n faults or previous repair attempts may have additional\n risks. We will communicate relevant issues where they\n are identified.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>6. Refunds<\/h2>\n\n <p>\n Where a refund is approved, it will normally be processed\n using the original payment method where practical and\n permitted.\n <\/p>\n\n <p>\n The time taken for funds to appear in your account may\n depend on your payment provider or bank.\n <\/p>\n\n <div class=\"highlight-box\">\n\n <strong>Important:<\/strong>\n A refund will not necessarily be immediate once a return\n has been received. We may need to inspect and verify the\n returned item before processing the applicable refund.\n\n <\/div>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>7. How to Request a Return or Refund<\/h2>\n\n <div class=\"process-grid\">\n\n <div class=\"process-card\">\n\n <div class=\"process-number\">1<\/div>\n\n <h3>Contact Us<\/h3>\n\n <p>\n Contact KwikFixPhoneBury and explain the reason\n for your return or refund request.\n <\/p>\n\n <\/div>\n\n\n <div class=\"process-card\">\n\n <div class=\"process-number\">2<\/div>\n\n <h3>Provide Details<\/h3>\n\n <p>\n Provide your order or transaction details and\n any relevant information about the issue.\n <\/p>\n\n <\/div>\n\n\n <div class=\"process-card\">\n\n <div class=\"process-number\">3<\/div>\n\n <h3>Follow Instructions<\/h3>\n\n <p>\n If your request is approved, we will provide\n instructions for returning the item where required.\n <\/p>\n\n <\/div>\n\n <\/div>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>8. Items That May Not Qualify for Return<\/h2>\n\n <p>\n Depending on the circumstances and applicable law,\n certain items or situations may have restrictions.\n <\/p>\n\n <ul>\n <li>Products damaged through misuse or accidental damage after delivery.<\/li>\n <li>Products modified or repaired by an unauthorised third party.<\/li>\n <li>Items with missing components or accessories where these are required for return.<\/li>\n <li>Damage caused by liquid exposure where not covered by the applicable warranty or consumer rights.<\/li>\n <li>Products returned outside any applicable legal or agreed return period.<\/li>\n <\/ul>\n\n <p>\n These examples do not limit any statutory rights that\n may apply to you.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>9. Exchanges<\/h2>\n\n <p>\n Where appropriate and subject to availability, we may\n offer an exchange instead of a refund.\n <\/p>\n\n <p>\n Any exchange will be handled in accordance with applicable\n consumer rights and the circumstances of the purchase.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>10. Return Shipping<\/h2>\n\n <p>\n Return shipping arrangements may vary depending on the\n reason for the return.\n <\/p>\n\n <p>\n Where an item is returned because it is faulty,\n incorrect or otherwise covered by applicable consumer\n rights, we will handle return costs in accordance with\n the applicable legal requirements and circumstances.\n <\/p>\n\n <p>\n Please contact us before sending a product back so that\n we can confirm the correct return method.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>11. Personal Data & Returned Devices<\/h2>\n\n <p>\n Before returning a phone or other device, customers should\n back up their data and remove personal accounts, passwords,\n SIM cards and other sensitive information where appropriate.\n <\/p>\n\n <p>\n Customers are responsible for maintaining their own backup\n of personal data stored on a device.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>12. Your Statutory Rights<\/h2>\n\n <p>\n Nothing in this Returns & Refund Policy is intended to\n remove or reduce any rights you may have under UK consumer\n protection legislation.\n <\/p>\n\n <p>\n Where applicable, your legal rights may include rights\n relating to goods being of satisfactory quality, fit for\n purpose and as described.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"contact-section\">\n\n <h2>Need Help With a Return?<\/h2>\n\n <p>\n Contact KwikFixPhoneBury before sending an item back.\n Our team will help you understand the next steps.\n <\/p>\n\n <div class=\"contact-details\">\n\n <div class=\"contact-item\">\n \ud83d\udcde\n <a href=\"tel:7377145775\">\n 7377145775\n <\/a>\n <\/div>\n\n <div class=\"contact-item\">\n \ud83d\udcde\n <a href=\"tel:7473421861\">\n 7473421861\n <\/a>\n <\/div>\n\n <div class=\"contact-item\">\n \ud83d\udccd 58 Walmersley Road, Bury, BL9 6DP\n <\/div>\n\n <\/div>\n\n <\/section>\n\n <\/main>\n\n\n <div class=\"last-updated\">\n Last Updated: August 2026 \u00b7 KwikFixPhoneBury\n <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n“`\n\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refund Policy | KwikFixPhoneBury Returns & Refund Policy Our returns and refunds policy is designed to make the 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{"id":13,"date":"2026-08-07T20:25:07","date_gmt":"2026-08-07T20:25:07","guid":{"rendered":"https:\/\/kwikfixphonebury.co.uk\/?page_id=13"},"modified":"2026-10-15T17:43:42","modified_gmt":"2026-10-15T17:43:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kwikfixphonebury.co.uk\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

<\/p>\n\n\n\n\n\n\n\n \n \n\n Returns & Refund Policy | KwikFixPhoneBury<\/title>\n\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n body {\n font-family: Arial, Helvetica, sans-serif;\n background: #f7fbff;\n color: #26384a;\n line-height: 1.7;\n }\n\n .return-page {\n width: 100%;\n overflow: hidden;\n }\n\n \/* HERO *\/\n\n .return-hero {\n background: linear-gradient(135deg, #0057b8, #0078d7);\n color: #fff;\n text-align: center;\n padding: 75px 20px;\n }\n\n .return-hero h1 {\n font-size: 48px;\n font-weight: 800;\n margin-bottom: 12px;\n }\n\n .return-hero p {\n max-width: 720px;\n margin: auto;\n font-size: 17px;\n opacity: 0.95;\n }\n\n \/* CONTAINER *\/\n\n .return-container {\n max-width: 1050px;\n margin: 55px auto;\n padding: 0 20px;\n }\n\n \/* INTRO *\/\n\n .return-intro {\n background: #fff;\n border: 1px solid #dceaf7;\n border-radius: 14px;\n padding: 32px;\n margin-bottom: 25px;\n box-shadow: 0 8px 25px rgba(0, 75, 140, 0.06);\n }\n\n .return-intro h2 {\n color: #0057b8;\n font-size: 28px;\n margin-bottom: 14px;\n }\n\n .return-intro p {\n color: #5b6d7e;\n margin-bottom: 10px;\n }\n\n \/* SECTIONS *\/\n\n .return-section {\n background: #fff;\n border: 1px solid #dceaf7;\n border-radius: 14px;\n padding: 35px;\n margin-bottom: 22px;\n box-shadow: 0 6px 20px rgba(0, 75, 140, 0.05);\n }\n\n .return-section h2 {\n color: #0057b8;\n font-size: 26px;\n margin-bottom: 18px;\n padding-bottom: 10px;\n border-bottom: 2px solid #e8f3fc;\n }\n\n .return-section h3 {\n color: #102a43;\n font-size: 19px;\n margin-top: 22px;\n margin-bottom: 8px;\n }\n\n .return-section p {\n color: #586b7c;\n margin-bottom: 12px;\n }\n\n .return-section ul,\n .return-section ol {\n padding-left: 25px;\n color: #586b7c;\n margin-bottom: 15px;\n }\n\n .return-section li {\n margin-bottom: 8px;\n }\n\n \/* HIGHLIGHT BOX *\/\n\n .highlight-box {\n background: #eef7ff;\n border-left: 5px solid #0078d7;\n padding: 22px;\n margin-top: 18px;\n border-radius: 8px;\n }\n\n .highlight-box strong {\n color: #0057b8;\n }\n\n \/* PROCESS *\/\n\n .process-grid {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 18px;\n margin-top: 20px;\n }\n\n .process-card {\n background: #f4f9fd;\n border: 1px solid #dceaf7;\n border-radius: 10px;\n padding: 22px;\n text-align: center;\n }\n\n .process-number {\n width: 45px;\n height: 45px;\n border-radius: 50%;\n background: #0078d7;\n color: #fff;\n display: flex;\n align-items: center;\n justify-content: center;\n margin: 0 auto 12px;\n font-weight: 800;\n font-size: 18px;\n }\n\n .process-card h3 {\n margin: 0 0 8px;\n color: #0057b8;\n font-size: 17px;\n }\n\n .process-card p {\n margin: 0;\n font-size: 14px;\n }\n\n \/* CONTACT *\/\n\n .contact-section {\n background: linear-gradient(135deg, #0057b8, #0078d7);\n color: #fff;\n text-align: center;\n border-radius: 16px;\n padding: 45px 25px;\n margin-top: 35px;\n }\n\n .contact-section h2 {\n font-size: 30px;\n margin-bottom: 12px;\n }\n\n .contact-section p {\n color: #fff;\n opacity: 0.95;\n margin-bottom: 20px;\n }\n\n .contact-details {\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n gap: 15px;\n }\n\n .contact-item {\n background: #fff;\n color: #0057b8;\n padding: 13px 20px;\n border-radius: 8px;\n font-weight: 700;\n }\n\n .contact-item a {\n color: #0057b8;\n text-decoration: none;\n }\n\n \/* LAST UPDATED *\/\n\n .last-updated {\n text-align: center;\n color: #788897;\n font-size: 14px;\n padding: 10px 20px 50px;\n }\n\n \/* MOBILE *\/\n\n @media (max-width: 700px) {\n\n .return-hero {\n padding: 55px 18px;\n }\n\n .return-hero h1 {\n font-size: 35px;\n }\n\n .return-hero p {\n font-size: 15px;\n }\n\n .return-container {\n margin: 35px auto;\n padding: 0 15px;\n }\n\n .return-section,\n .return-intro {\n padding: 25px 20px;\n }\n\n .return-section h2 {\n font-size: 22px;\n }\n\n .return-section h3 {\n font-size: 18px;\n }\n\n .process-grid {\n grid-template-columns: 1fr;\n }\n\n .contact-details {\n flex-direction: column;\n }\n\n .contact-item {\n width: 100%;\n }\n }\n <\/style>\n<\/head>\n\n<body>\n\n<div class=\"return-page\">\n\n \n\n <section class=\"return-hero\">\n\n <h1>Returns & Refund Policy<\/h1>\n\n <p>\n Our returns and refunds policy is designed to make the\n process simple, clear and fair for our customers.\n <\/p>\n\n <\/section>\n\n\n <main class=\"return-container\">\n\n \n\n <div class=\"return-intro\">\n\n <h2>Our Commitment to You<\/h2>\n\n <p>\n At <strong>KwikFixPhoneBury<\/strong>, we want every customer\n to be satisfied with their purchase and service.\n <\/p>\n\n <p>\n If you experience an issue with a product or service,\n please contact us so we can review the situation and\n help find an appropriate solution.\n <\/p>\n\n <div class=\"highlight-box\">\n\n <strong>Please Note:<\/strong>\n Your statutory rights under applicable UK consumer law\n are not affected by this policy.\n\n <\/div>\n\n <\/div>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>1. Returns<\/h2>\n\n <p>\n Customers may be able to return eligible products in\n accordance with applicable consumer rights and the\n specific terms of their purchase.\n <\/p>\n\n <p>\n Before returning an item, please contact KwikFixPhoneBury\n so that we can provide the appropriate return instructions.\n <\/p>\n\n <h3>Items Must Be Returned In Appropriate Condition<\/h3>\n\n <p>\n Where a return is permitted, products should be returned\n with reasonable care and, where applicable, with their\n original accessories and packaging.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>2. Change of Mind Returns<\/h2>\n\n <p>\n Depending on how and where you purchased the product,\n you may have cancellation or change-of-mind rights under\n UK consumer legislation.\n <\/p>\n\n <p>\n Certain products or circumstances may be subject to\n specific legal exceptions or restrictions.\n <\/p>\n\n <p>\n Please contact us before returning an item so we can\n confirm the applicable process for your purchase.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>3. Faulty, Damaged or Incorrect Items<\/h2>\n\n <p>\n If your product arrives damaged, faulty or materially\n different from its description, please contact us as\n soon as reasonably possible.\n <\/p>\n\n <h3>We May Request<\/h3>\n\n <ul>\n <li>Your order or transaction details.<\/li>\n <li>Details of the issue.<\/li>\n <li>Photographs or videos where appropriate.<\/li>\n <li>Information needed to identify the product.<\/li>\n <\/ul>\n\n <p>\n We will assess the issue and determine the appropriate\n remedy in accordance with applicable consumer law and\n the circumstances of the transaction.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>4. Used & Refurbished Devices<\/h2>\n\n <p>\n Used and refurbished phones may show reasonable signs of\n previous use. Product descriptions should be reviewed\n carefully before purchase.\n <\/p>\n\n <p>\n Cosmetic marks or other characteristics that were clearly\n disclosed in the product description may not constitute\n a fault.\n <\/p>\n\n <p>\n This does not affect your statutory rights where a product\n does not meet the requirements of applicable consumer law.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>5. Repair Services<\/h2>\n\n <p>\n Repair services are different from product purchases.\n Once a repair has been carried out, cancellation and\n refund rights may depend on the stage of the service,\n the work completed and applicable law.\n <\/p>\n\n <h3>Before Repair<\/h3>\n\n <p>\n If you wish to cancel a repair before work begins,\n please contact us as soon as possible.\n <\/p>\n\n <h3>After Repair<\/h3>\n\n <p>\n If you experience a problem with a repair, please contact\n us so that we can inspect the device and determine whether\n the issue is related to the repair.\n <\/p>\n\n <h3>Pre-existing Damage<\/h3>\n\n <p>\n Devices with existing damage, liquid damage, internal\n faults or previous repair attempts may have additional\n risks. We will communicate relevant issues where they\n are identified.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>6. Refunds<\/h2>\n\n <p>\n Where a refund is approved, it will normally be processed\n using the original payment method where practical and\n permitted.\n <\/p>\n\n <p>\n The time taken for funds to appear in your account may\n depend on your payment provider or bank.\n <\/p>\n\n <div class=\"highlight-box\">\n\n <strong>Important:<\/strong>\n A refund will not necessarily be immediate once a return\n has been received. We may need to inspect and verify the\n returned item before processing the applicable refund.\n\n <\/div>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>7. How to Request a Return or Refund<\/h2>\n\n <div class=\"process-grid\">\n\n <div class=\"process-card\">\n\n <div class=\"process-number\">1<\/div>\n\n <h3>Contact Us<\/h3>\n\n <p>\n Contact KwikFixPhoneBury and explain the reason\n for your return or refund request.\n <\/p>\n\n <\/div>\n\n\n <div class=\"process-card\">\n\n <div class=\"process-number\">2<\/div>\n\n <h3>Provide Details<\/h3>\n\n <p>\n Provide your order or transaction details and\n any relevant information about the issue.\n <\/p>\n\n <\/div>\n\n\n <div class=\"process-card\">\n\n <div class=\"process-number\">3<\/div>\n\n <h3>Follow Instructions<\/h3>\n\n <p>\n If your request is approved, we will provide\n instructions for returning the item where required.\n <\/p>\n\n <\/div>\n\n <\/div>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>8. Items That May Not Qualify for Return<\/h2>\n\n <p>\n Depending on the circumstances and applicable law,\n certain items or situations may have restrictions.\n <\/p>\n\n <ul>\n <li>Products damaged through misuse or accidental damage after delivery.<\/li>\n <li>Products modified or repaired by an unauthorised third party.<\/li>\n <li>Items with missing components or accessories where these are required for return.<\/li>\n <li>Damage caused by liquid exposure where not covered by the applicable warranty or consumer rights.<\/li>\n <li>Products returned outside any applicable legal or agreed return period.<\/li>\n <\/ul>\n\n <p>\n These examples do not limit any statutory rights that\n may apply to you.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>9. Exchanges<\/h2>\n\n <p>\n Where appropriate and subject to availability, we may\n offer an exchange instead of a refund.\n <\/p>\n\n <p>\n Any exchange will be handled in accordance with applicable\n consumer rights and the circumstances of the purchase.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>10. Return Shipping<\/h2>\n\n <p>\n Return shipping arrangements may vary depending on the\n reason for the return.\n <\/p>\n\n <p>\n Where an item is returned because it is faulty,\n incorrect or otherwise covered by applicable consumer\n rights, we will handle return costs in accordance with\n the applicable legal requirements and circumstances.\n <\/p>\n\n <p>\n Please contact us before sending a product back so that\n we can confirm the correct return method.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>11. Personal Data & Returned Devices<\/h2>\n\n <p>\n Before returning a phone or other device, customers should\n back up their data and remove personal accounts, passwords,\n SIM cards and other sensitive information where appropriate.\n <\/p>\n\n <p>\n Customers are responsible for maintaining their own backup\n of personal data stored on a device.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"return-section\">\n\n <h2>12. Your Statutory Rights<\/h2>\n\n <p>\n Nothing in this Returns & Refund Policy is intended to\n remove or reduce any rights you may have under UK consumer\n protection legislation.\n <\/p>\n\n <p>\n Where applicable, your legal rights may include rights\n relating to goods being of satisfactory quality, fit for\n purpose and as described.\n <\/p>\n\n <\/section>\n\n\n \n\n <section class=\"contact-section\">\n\n <h2>Need Help With a Return?<\/h2>\n\n <p>\n Contact KwikFixPhoneBury before sending an item back.\n Our team will help you understand the next steps.\n <\/p>\n\n <div class=\"contact-details\">\n\n <div class=\"contact-item\">\n \ud83d\udcde\n <a href=\"tel:7377145775\">\n 7377145775\n <\/a>\n <\/div>\n\n <div class=\"contact-item\">\n \ud83d\udcde\n <a href=\"tel:7473421861\">\n 7473421861\n <\/a>\n <\/div>\n\n <div class=\"contact-item\">\n \ud83d\udccd 58 Walmersley Road, Bury, BL9 6DP\n <\/div>\n\n <\/div>\n\n <\/section>\n\n <\/main>\n\n\n <div class=\"last-updated\">\n Last Updated: August 2026 \u00b7 KwikFixPhoneBury\n <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n“`\n\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refund Policy | KwikFixPhoneBury Returns & Refund Policy Our returns and refunds policy is designed to make the 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